Frequently Asked Questions
We strive to keep you in the know so that you’re never confused about the process of working with us. Here are some things that we’ve found our clients to generally want to know about.
Do you ship internationally?
International shipping coming very soon!
How long does it take to pack orders?
Please allow 2-3 business days for your order to be packed and shipped.
How long will it take for orders to arrive?
All domestic packages will be shipped via First-Class Mail and do not include tracking (unless upgraded by the customer) and are usually delivered in 5 business days or less, according to USPS.
Can I track my order?
All orders are shipped without tracking to cut down on costs for you, however, you may upgrade the shipping on your order to include tracking at your own cost. You will be provided the option to do so at checkout.
Do you offer returns, exchanges, or refunds?
All sales are final.
Can I combine multiple orders?
No! Please expect all orders to be processed and shipped separately.
What should I do if an item is missing from my order?
Please contact us with your order number and details of the missing item.
What sustainability measures are you taking with your business/products?
We avoid the use of plastic materials and limit the use of paper products (as much as possible). All excess paper products are recycled into freebies for our awesome customers to reduce waste.
What is the turnaround time for commissions?
All commissions will be completed within 3-4 weeks.
Do I get revisions with my commission?
Yes, a maximum of three revisions are allowed.
There will be three stages: the sketch, the linework, and the flat coloring stage. At the beginning of each stage, we will submit a draft to you for your approval, at that point you may submit a revision. A total of three revisions are allowed for each art piece BEFORE the commission has been marked as completed.
How can I get a commercial commission?
Please contact us for more information on commercial commissions. Only personal commissions are available via our website.
Can I use your designs or resell your products?